• Returns: Due to the perishable nature of coffee beans, we cannot accept returns on opened bags.
• Shipping policy:
  We provide only digital and advertising services; therefore, we do not have a shipping policy. If you need any clarification, please feel free to contact
• Quality Issues: If there is an error with your order or if the coffee is damaged upon arrival, please contact us at 01000069390 or dilaracoffee26@gmail.com within 48 hours of delivery. We will gladly send a replacement.
• Privacy policy: We respect the privacy of our customers and are committed to protecting their data. When you use our services, we may collect certain personal information such as your name, email, and phone number to improve our services and communicate with you effectively.
  
  We do not sell or share your data with any third party without your consent unless required by law. All the information you provide is secured with appropriate measures to protect it from unauthorized access.
  
  If you have any questions regarding our privacy policy, please do not hesitate to contact us through the details provided in the Contact Us

• 14-Day Window: You have 14 calendar days to return an item from the date you received it.
• Condition: To be eligible for a return, your Pyrex or Coffee set must be unused, in the same condition that you received it, and in the original packaging.
• Damages: Since our glassware is delicate, please inspect your package immediately. If an item arrives broken, take a photo and message us on WhatsApp immediately for a full refund or exchange.

Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment (or via Vodafone Cash/InstaPay for local Egypt orders).